This means you may proceed to your selected store location to pick it up during normal business hours. You will receive an automated email notifying you that your game is available on the release date. Release date changes are globally or regionally impacted and are of no fault of Video Game Heaven & Cool Stuff.Ģ. If the item’s release date is changed for any reason, then you will be notified by email. If you selected shipping, then please allow 2 to 8 business after the release date for delivery. All games will be available for pickup on their respective release date. If you wish to have someone else pick it up, then follow the instructions noted in the confirmation email once the order is ready for pickup. Once you receive confirmation, you must provide some form of photo identification and a copy of the order (printed or on your mobile device) when picking up. You will also need to wait for a confirmation email titled “: Your order is ready for pickup!” before heading to the store.Ģ. Allow 2 to 3 business days for us to move your order to your selected store location. If not, please check your spam/junk folders and be sure to add to your Safe Senders List.
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Please feel free to review our entire shipping and refund policies.You should receive an email confirmation from confirming your order. This is an abridged version of our shipping policy. Rest assured that we offer a 100% refund if your collectible does not arrive at its destination after four months of the shipping date.
In our experience, it may take as many as four months to arrive depending on the chosen shipping method and ship-to country. Unfortunately, there are sometimes delays on international orders.
International shipments may be delayed by up to 120 days - We do everything we can to ensure you receive your order as quickly as possible.
#PAIMON PLUSH FOR FREE#
International orders are not eligible for free shipping. However, we do ship most collectibles internationally! Rates will be based on the weight/dimensional weight of your order and final delivery location. Items may ship separately if they are being fulfilled from separate locations.ĭo you ship outside the US? Currently we cannot ship our apparel items outside the US. Items will ship together if they’re in stock and being fulfilled from the same location. We will ship what’s readily available ahead of other items to ensure you get your merch as soon as possible. Some of our tees are made to order and thus take a bit longer to ship.
Pre-orders will ship once they come into stock. How do I change my delivery address? Please contact Requests need to be made within 24 hours of the order being placed as our fulfillment services immediately begin processing orders.ĭo some orders come in multiple packages? If your order contains pre-order and in-stock items, you will be sent multiple shipments. Collectible items are shipped via UPS, FedEx, USPS, or UPS Mail Innovations (for international only). How do you charge shipping? The IGN Store charges flat rate shipping based upon order weight. The free shipping threshold or excluded items is subject to change without notice. LEGO products are also excluded from free shipping. Individual collectibles costing over $100 or weighing over 3 lbs do not qualify for free shipping. Customers are offered free shipping for orders of $100 or more. Most collectible items are also available for international shipping.įree shipping policy - IGN Store offers free shipping on select orders. Please allow for three to five days for tees to be printed and 72 hours for orders for in-stock items to be processed. IGN Store ships to all 50 US states, US protectorates, APO and FPO addresses, and PO Boxes.
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